Privacy Policy
goldbet is committed to protecting the personal information of its users. This document explains in detail how your information is collected, what it is used for, and how it is kept secure.
Introduction and Scope of Application
goldbet is an online gaming and betting platform that provides casino games, sports betting, and related services to users in Bangladesh. This privacy policy applies when you visit our website https://goldbetvip.cam or use any of our services.
In this policy, "information" refers to all personal and non-personal data that you provide directly or that our systems collect automatically. This policy applies to all members, visitors, and prospective users of our platform.
We may update this policy as needed. Any significant changes will be clearly announced on our platform. The latest version will always be available on this page.
Information We Collect
goldbet collects user information in several ways. These fall into two main categories — information provided directly and information collected automatically.
Personal Information Provided Directly
Information you provide during registration, verification, or account management:
- Full name and date of birth
- Valid email address
- Mobile number (linked to bKash, Nagad, or Rocket)
- National ID or passport number (for identity verification)
- Current address
- Payment account details (bKash, Nagad, Rocket, Upay, or bank account)
Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- Device type, operating system, and browser version
- IP address and geographic location of the connection
- Session duration and details of pages visited
- Login history and gameplay logs
- Information collected from cookies and similar tracking technologies
Information Received from Third Parties
For the purpose of identity verification or fraud prevention, we may verify a limited amount of information from trusted third-party services. This information is used solely to confirm your identity and is not used for any other purpose.
Purpose of Using Information
goldbet uses your information only for specific and legitimate purposes. No information is processed unnecessarily or without relevance.
- Account Management: Completing the registration process, ensuring login security, and communicating about your account.
- Financial Transactions: Processing deposits and withdrawals and verifying payments.
- Service Improvement: Analysing user experience to improve platform performance.
- Customer Support: Providing assistance via live chat or email.
- Security and Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
- Legal Compliance: Adhering to applicable laws and regulations.
- Promotional Communication: Informing you about bonuses and offers, subject to your consent.
We never sell your information to third parties for commercial purposes.
Disclosure and Sharing of Information with Third Parties
goldbet may share your personal information with third parties in the following limited circumstances:
Service Provider Partners
Selected technology partners handling our technical services, payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), and security verification may access the minimum necessary information. They are all bound by confidentiality agreements with us and may use the information only for the designated purpose.
Disclosure for Legal Requirements
If required by a court order or a lawful directive from a competent authority, we may disclose information in compliance with our legal obligations. In such cases, only the necessary and specific information is provided.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred to the relevant party. In such circumstances, we will notify users in advance, before the new policy takes effect.
Cookie Policy
The goldbet platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on subsequent visits.
Essential Cookies
These cookies are necessary for maintaining login sessions, verifying security tokens, and keeping core functionality running. The platform cannot work properly without essential cookies, so they cannot be disabled.
Analytical Cookies
Information about which pages are visited most, how long users stay in a session, and where issues arise is analysed to improve the quality of the platform. These cookies do not identify individuals — they only monitor overall trends.
Cookie Controls
You can delete or block cookies from your browser settings. Keep in mind that disabling essential cookies may affect some platform functionality.
Data Protection and Security
goldbet follows industry-standard technologies and processes to protect user information. The core pillars of our security setup are:
- SSL Encryption: All data exchanged between the server and browser is secured through SSL encryption.
- Encrypted Database: Stored information is kept in encrypted format, preventing unauthorised access.
- Access Controls: Only designated staff have access to specific information, and all access is logged.
- Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
- Two-Factor Verification (OTP): OTP verification is available for sensitive activities.
No security measure is 100% guaranteed. Users are therefore advised to use strong passwords, avoid logging in from unfamiliar devices, and contact us immediately if any suspicious activity is noticed on their account.
Data Retention Period
goldbet retains user information only for as long as necessary. The retention period depends on the type and purpose of the information:
- While the Account is Active: Information required to manage the account is retained for as long as the account remains active.
- After Account Closure: Records of financial transactions may be kept for a set period for legal and audit purposes.
- Marketing Information: Marketing communication data is deleted if you withdraw your consent.
- Security Logs: Retained for a limited period for fraud prevention and dispute resolution.
Once the retention period ends, information is securely deleted or anonymised.
User Rights
Every member registered with goldbet has the following rights regarding their personal information:
- Right to Access: The right to request information about what data we collect and use about you.
- Right to Correction: The right to request correction of incomplete or inaccurate information.
- Right to Deletion: The right to request deletion of information in certain circumstances, although complete deletion may not be possible where legal obligations exist.
- Right to Object to Processing: The right to request that marketing communications be stopped.
- Data Portability: The right to request a copy of your information in a structured format.
To exercise these rights or for any questions, contact our customer support team. We provide assistance in Bengali and English via 24/7 live chat and email.
Protection of Minors' Information
goldbet strictly prohibits registration and use of services by anyone under the age of 21. This platform is for adults (21+) only. We do not intentionally collect any personal information from minors.
Age is verified during the registration process. If we become aware that a minor is using our services, that account will be closed immediately and the associated information will be deleted. For more information on responsible gaming, read our Responsible Gaming page.
Cross-Border Data Transfers
Our servers and technology infrastructure may be located in various countries. As a result, your information may be processed or stored outside Bangladesh. For any such transfer, it is ensured that adequate data protection measures are in place at the destination.
For cross-border data transfers, we use contractual safeguards to ensure that information is handled in accordance with the standards of this policy.
Policy Changes and Updates
goldbet reserves the right to revise this privacy policy over time. For any significant change to the policy:
- The updated version will be published on this page.
- The "Last Updated" date will change.
- For important changes, a notification will be sent via email or on the platform.
Continued use of the platform after a change is considered acceptance of the new policy. It is advisable to visit this page regularly.
Contact and Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, contact the goldbet customer support team. Our support team is available seven days a week, around the clock, to respond in Bengali and English.
Contact methods:
- Live Chat: Immediate assistance is available directly through live chat on the platform.
- Email: [email protected]
After receiving a complaint, we will investigate and respond as quickly as possible. For general questions about data protection, you can visit our FAQ section, where answers to many common questions are provided.